SUPPORT

How can we help?

A problem, a question or a suggestion: write to support@momenotes.com. If you mention which device you use and on which page the problem appeared, we can help faster.

Frequently asked questions

How do I delete my account?

In the app, tap the account button at the top right, press Delete my account at the bottom of the panel and type DELETE to confirm. If you signed in with email, you are also asked for your password. Your account and all your data in the cloud are permanently deleted. If you want a backup first, press Download backup in the same panel.

I forgot my password

On the sign-in screen, type your email address and tap Forgot password. A password reset link arrives in your inbox. If you can't see it, check your spam folder.

Which account can I sign in with?

Your Google account, Apple on iPhone and iPad, or any email address with a password: Gmail, Outlook, Hotmail, Yahoo, iCloud or an address on your own domain. If you sign in the same way on every device, you see the same notebook.

How do I change the app's language?

The app opens in your phone's language. To change it, tap the account button at the top right and choose a language in the Language box of the panel. There are twelve: Turkish, English, German, French, Spanish, Italian, Portuguese, Russian, Arabic, Chinese, Japanese, Korean.

My notes don't show up on another device

Make sure you are signed in with the same account on both devices and that the internet is on. What you wrote offline syncs by itself when the connection returns. Sync now in the account panel starts syncing right away.

The wrong city is shown

Tap the city name on the day page or the home page. Get it again with Find my location, or type your city and pick it. Computers often guess the location from the internet connection and can be wrong; in that case the city your phone found is used.

How do I make a backup and restore it?

Download backup in the account panel downloads your whole planner, your notes and your handwriting as a single file. With Load backup in the same panel you restore that file.

Can I bring back a deleted page?

No, a deleted page disappears from all devices. We recommend making regular backups.

Which devices does it work on?

Android phones and tablets, Android e-ink tablets, Windows computers and Apple devices: iPhone, iPad, Mac. The App Store version is in preparation.

Privacy

What information is kept and how it is deleted is explained on the privacy page.